New Member Resources

Welcome to Carroll EMC!

We are proud to be your electric service provider. As a Member-owner, you are a part of something special. Carroll EMC is a not-for-profit cooperative, meaning we operate at cost. Any funds in excess of operating expenses are returned to you. Want to know what else is special about being a Member of Carroll EMC? The only reason we exist is to serve you and that is our top priority.

New Member Brochure

Do you want a quick and easy guide of the basics to joining a cooperative?
Here it is! 

Online Account Portal

Paying your electric bill is easier than ever! Create an account on our Member Portal to pay your bill, monitor your usage and view an electronic copy of your statement.  

Energy Savings

Being energy efficient doesn’t have to break the bank. Learn how you can save money and save energy with our 101 Ways to Save guide and other resources. 

Billing Options

Choose which billing option is right for you. Learn about traditional, PrePay, budget and levelized billing. These special programs make the payment process fit your needs.

Bill Payment Options

Carroll EMC offers several ways to pay your monthly electric bill. You can pay in-person, by mail or night-deposit as well as online, at our PaySite™ kiosks or over the phone.

Capital Credits

Capital credits represent each Member’s share of Carroll EMC’s margins, or operating income. After all operating expenses have been paid, the remaining funds are returned to our Members.

Storm Preparedness

Carroll EMC works year-round to be prepared to respond quickly when severe weather affects the flow of power to you. Learn how you can prepare for a power outage. 

Electrical Safety

When it comes to the electrical sources inside and outside of your home, make safety your first priority. Be careful around electricity distribution equipment and service personnel.

Community Involvement

Carroll EMC is dedicated to improving the quality of life for people in western Georgia. We do this by providing affordable electric service and investing in local communities. 

Bank Draft Discount

Pay your bill automatically each month from your checking or savings account. You still receive a bill ahead of time denoting the amount that will be drafted on the due date. Sign up for bank draft at any office or by printing the online form and bringing it to any of our office locations. Receive a $2.50 credit each month when you sign up.

You’ll receive up to a $30 yearly credit on your power bill when you have your bill automatically withdrawn from your bank account each month. The amount of your bill is electronically deducted from your checking account on the due date.

You will still receive a monthly statement about 14 days prior to your scheduled bank draft or sooner if you are enrolled in our e-bill program. Some restrictions may apply. To sign up, please print and complete the application below and mail it or bring it to one of our offices. If you want to complete the form at the office, please bring a check so you can provide accurate banking information.

Due to privacy reasons, we are unable to set up bank draft or update card information over the phone. 

Bank Draft Application

Senior Citizen Discount
We offer our Members over the age of 62 a discount of up to $2.50 per month. To sign up, you can fill out the electronic form, or you can fill out the application to bring by one of our offices.

Senior Citizen Discount Electronic Form

Senior Citizen Discount Printable Form

Electronic Billing

Would you like to eliminate the paper bill you receive each month and simply get an e-mail alert instead? We’ll send you a monthly email message that a new bill has been calculated. To view your bill statement and make your payment, log on to our Member Portal. From this option, you can print the bill or make a payment by credit card or e-check.

Electronic Billing Application

Water Heater Rebate
To encourage the purchase and installment of energy-efficient electric water heaters, Carroll EMC offers Members rebates for each qualifying installation. Rebate must be claimed within six months of purchase date.

To qualify, Members must meet one of these requirements:

  • Installation of an electric water heater in a new construction home OR
  • Replacement of a gas water heater with an electric water heater in an existing home

The rebate is issued to the name listed on the Member’s account. The following items must be submitted to receive reimbursement: copy or photo of purchase receipt, photo of installed water heater and serial number. Checks are issued within 10 business days of the day rebate requirements are satisfied. For questions or additional information please contact Rolando Benitez at or 770-830-5721.

Water Heater Rebate Application

Electric Vehicle Incentives
Carroll EMC offers two electric vehicle programs as an incentive to take that extra step in becoming more environmentally friendly.

Drive Free for a Year 
Qualified Members who lease or purchase a new plug-in 100% EV could qualify for a monthly credit of $30 on their power bill to cover the cost of charging the EV for one year.

Home Charger Rebate
Qualified Members who install a new Level 2 NRTL/UL approved electric vehicle charging station could qualify for a one-time rebate of $250.00.

Learn More & Apply 

Operation Round Up®

Carroll EMC was established when neighbors helped neighbors achieve the goal of getting electricity to improve their quality of life. Almost 80 years later, our electric cooperative is still going strong – lasting proof that great things are possible when people pull together for a common purpose.

Operation Round Up® is one way Carroll EMC Members continue to work together. Operation Round Up® lets Carroll EMC Members volunteer to have their electric bills rounded up to the next highest whole dollar, with the extra change dedicated to charitable causes. Though a donation of less than a dollar may not sound like much, this “small change” given on a regular basis amounts to big support for our local communities. It’s an easy way to show you care.

Funds collected for Operation Round Up® are distributed by the Carroll EMC Foundation Board of Trustees. Since 2001, when the co-op introduced Operation Round Up®, more than $4.2 million has been granted to nonprofit organizations and worthy projects in the cooperative’s service area.

Operation Round Up® Application

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