Bill Payment Options
Carroll EMC offers several ways to pay your monthly electric bill. You can pay by automatic draft, automated phone system, PaySite™ kiosk, mobile app or online member portal. Members can also pay by mail, night deposit and in-person at any of our three locations.
MEMBER NOTICE
If Members set up a one-time payment through the online portal, it IS NOT a payment arrangement. If the payment is scheduled after the due date, Members will incur late fees. If the payment is scheduled after the disconnection date, service will be disconnected.
Members who make a payment prior to their scheduled one-time payment MUST cancel the one-time payment through the online portal or the payment will be charged and posted to the account.
If you need to make a payment arrangement, call 770-832-3552 (Option 2 then Option 4) or take advantage of the website or mobile app.
- Automatic Drafts
- Automated Phone System
- Mobile App
- Online Bill Pay
- PaySite Kiosk
- Text to Pay
- Traditional Options
AUTOMATIC DRAFTS
Bank Draft
If you'd like to save the time of writing and mailing checks for your monthly electric bills, and save money too, just sign up for our free automatic bill payment plan. Your bill will be automatically drafted from your checking or savings account.
You still receive a monthly statement about 14 days prior to your scheduled bank draft denoting the amount that will automatically be drafted on the due date. Receive a $2.50 credit each month when you sign up for a total of $30 saved a year!
To sign up, you can call us at 770-832-3552 or print and complete the application and mail it or bring it to one of our offices. Please bring a check so you can provide accurate banking information. You can also email the completed form to member.services@cemc.com.
Credit/Debit Card Draft
The same details apply for a credit/debit card draft payment plan. The amount of your electric bill is automatically paid on the due date using your major credit/debit card. You will still receive a monthly statement about 14 days prior to your scheduled draft. Visa and MasterCard are accepted. However, you are NOT eligible for a $2.50 a month credit with the credit/debit draft.
To sign up, you can print and complete the application and mail it or bring it to one of our offices. Due to privacy reasons, we are unable to set up credit/debit card draft or update card information over the phone.
AUTOMATED PHONE SYSTEM
Credit/Debit Card
Use your Visa or MasterCard to pay your bill over the automated phone system 24/7. There is no limit on the dollar amount of each transaction.
To pay using our automated system with a credit card or debit card call 770-832-3552 (option 2). You will need your electric bill account number, all of your card information (16-digit number, expiration, CVV2 number, etc.) and know the amount you wish to pay.
E-check
Pay over the phone without a convenience or transaction fee with our electronic checking service. When paying by e-check, be prepared to provide the following required information: bank routing number, bank account number, phone number and the type of account (checking or savings). You will also need your electric bill account number.
MOBILE APP
Anytime, Carroll EMC's FREE mobile app makes it easier than ever to do business with us. It's FREE to download from the Apple App Store or Google Play. Just search "Carroll EMC." You can view your bills, make payments, manage your alerts and reminder, receive notifications and even report power outages.
Select the Account Info icon to view a list of all of your accounts complete with due dates and balances. Select a specific account from the account list to make a single payment or to sign up for push notifications for that account.
Get a concise summary of each of your bills and link to PDFs of your available bills. If the PDF of your bill is not available, you'll see a nice message letting you know to check back later.
Once you've logged in and selected an account, select the Payment icon to initiate a payment for a single account or for multiple accounts, if applicable.
The Payment History icon connects you to a list of your past payments by month, including the date and amount of each payment.
The Alerts option allows you to manage the Alerts and Reminders you want to receive on your mobile device. Alerts and Reminders can be configured for each individual account and on each individual mobile device.
See a graph of your actual electricity usage for the date range you specify.
From the login screen, you have the ability to view our office and payment locations along with phone numbers, addresses, and hours of operation.
Also from the login screen, without logging in, you can connect directly to our Facebook page for up-to-date information about us!
Like the Facebook icon, the Twitter icon will connect you directly to our Twitter account so you can follow our tweets.
Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device, while the Mobile Web App is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. Both the native Apps and the Mobile Web App give you secure access to maintain your account information, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device. The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through the Mobile Web App.
Our Mobile Apps are supported on the following platforms:
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iOS 4.3 to 5.0.1 (iPhone, iPod touch, and/or iPad)
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Android 2.2 to 4.0.4
Our Mobile Web App version supports the following browser:
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Google Chrome on Android OS 2.2 and above
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Safari on iOS 4.2 and above
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Internet Explorer on Windows Phone 7
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BlackBerry browser on BlackBerry OS 6 and above
Yes! All critical information is encrypted in every transaction run through the Apps and the Mobile Web App, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both the Mobile Apps and the Mobile Web App give you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone. Once you've installed a Mobile App on your phone, you'll also have the ability to receive push notifications and view a map of our offices and payment locations.
Simply look for our name in the App Store or in the Android Market. In the Android Market, if you can't find our App, that likely means your phone is not supported - see the list of supported operating systems Search: My Carroll EMC Account (Carroll EMC).
No. Our Mobile App is completely free to download and install.
Yes. Once you've logged in, you'll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts. If you only have one account, the details for that account will show up as soon as you log in.
Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account's details are displayed.
The information you see in the Mobile App and in the Mobile Web App is shown in real-time, so it's always accurate. However, if you keep your Mobile App or Mobile Web App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. On Android devices, if you do not have the Adobe PDF reader already installed, our App will prompt you to install it from the Android Market to ensure you are able to display and view your PDF bills correctly.
The first time you launch the App after installing it on your mobile device, you'll be asked whether or not you want to enable push notifications for our App on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the "Notify" option for every account you want to receive push notifications on this specific device. If you have our App installed on multiple devices, don't forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.
You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App and use the "Locations" link at the bottom of the login screen.
ONLINE BILL PAY
Member Portal
You can pay your bill on our website through the Member portal. It's secure, convenient and reliable. Credit/debit cards and e-checks are accepted forms of payment.
PAYSITE KIOSKS
Pay your Carroll EMC bill or purchase PrePay electricity 24/7, even on weekends and holidays, at a kiosk near you. Payments are posted immediately to your account.
Self-service payment centers are located in all of our offices. The payment centers accept cash, credit/debit card and check. Besides paying Carroll EMC bills, payment center visitors can usually pay other utility and/or mortgage payments. These other types of payments are typically posted next day.
MyPaySite
The PaySite kiosks have been updated. Please watch the video tutorial on how to create a MyPaySite account to make paying your bill faster.
MyPaySite Video Tutorial
MyPaySite Print Instructions
Kiosks accept cash, checks or credit cards (Visa and MasterCard only). If using cash, please have exact change. The machine does not give change, instead a bill credit is applied.
24-Hour Locations
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Carrollton (Drive Thru PaySite also available) |
Buchanan (Drive Thru PaySite also available) |
Franklin (Drive Thru PaySite also available) |
Other Locations (posted hours only)
- Triangle Treat, 2476 E. Hwy. 166, Carrollton / Monday-Saturday, 6 a.m. - 10 p.m.
- BP Southside, 1979 Hwy 27 South, Carrollton / Monday-Sunday, 24/7
- Ginni Food Mart Store, 1217 Rockmart Road, Villa Rica / Monday-Friday, 5 a.m. - 11 p.m.; Saturday, 6 a.m. - 11 p.m.; Sunday, 7 a.m. - 10 p.m.
- BP, 650 West Hwy 78, Villa Rica / Monday-Saturday, 6 a.m. - 12 a.m.; Sunday, 7:30 a.m. - 11 p.m.
- Super Foods, 257 Sage Street, Temple / Monday-Saturday, 8 a.m. - 10 p.m
- Al's Exxon, 30 Hwy. 101, Dallas / Monday-Thursday, 4 a.m. - 10 p.m.; Friday-Saturday, 4 a.m. - 11 p.m; Sunday, 6 a.m. - 10 p.m.
To find a kiosk near you, visit http://www.paysitekiosklocator.com/.
TEXT-TO-PAY
Interactive text messaging enables you to instantly communicate with Carroll EMC's billing system. Set up a credit card or e-check profile on the mobile app or online portal to begin using this service. Once your payment profile has been set up and you have verified your cellphone number is linked to your account, text PAY to 352667. Don't forget to save this number in your phone for easy access!
TRADITIONAL OPTIONS
Mail/Drop Box
Bills can always be mailed or placed in our 24-hour drop boxes at our office locations.
Remittance address: 155 N. Highway 113, Carrollton, GA 30117
In-Person/Drive-Thru Window
If you wish to pay your bill in-person, you may bring your payment to any of our office locations. A Member Service Representative can take your payment inside or through the convenient, drive-up window.
To view our locations and office hours, click here.