Your cooperative operates by a set of guiding principles, one of which is “concern for community.” Carroll EMC cares about you, our Members, and we want to keep you informed on the business operations of the cooperative and provide resources for local, state and national updates. Here you will find up-to-date news from your cooperative as well as links to reliable health and government agencies.
Disconnects Resume June 16
To reduce the stress on our Members and provide local families and businesses with certainty during an uncertain time, Carroll EMC suspended disconnects for non-payment beginning March 16. Since the start of the pandemic, we have worked to support the communities we are built by and belong to.
As our community recovers from the pandemic, starting Tuesday, June 16, Carroll EMC will resume disconnections for accounts with a past-due balance.
We recognize the significant economic fallout and financial challenges our Members may be facing, and we understand you may have trouble paying your bill during this critical time. If you have unpaid balances and can pay, we encourage you to catch up on these balances prior to the due date on your next billing statement. If you are unable to pay your bill, please contact a Member Services Representative as soon as possible to discuss a payment plan. You can contact us at 770-832-3552, Monday through Friday, 8 a.m. to 5 p.m.
Carroll EMC continues to carefully consider the re-opening of office lobbies, but at this time, all Carroll EMC office lobbies will remain closed. Our drive-thrus at the Carrollton, Franklin and Buchanan offices and our call center are fully staffed with Member Service Representatives ready to assist you with bill payments or account inquiries.
Office Lobbies Temporarily Closed
All Carroll EMC office lobbies are closed until further notice. Our drive-thru locations at the Carrollton, Franklin and Buchanan offices remain open. You may also make payments at any of our PaySite Kiosk locations listed below as well as through our website, mobile app or by calling our office.
- Triangle Treat, Carrollton
- BP Southside, Carrollton
- Ginni Food Mart Store, Villa Rica
- Bank OZK, Villa Rica
- BP, Villa Rica
- Super Foods, Temple
- Al's Exxon, Dallas
- CEMC, Carrollton (Office & Drive-Up)
- CEMC, Franklin (Office & Drive-Up)
- CEMC, Buchanan (Office & Drive-Up)
For the address of each of these kiosk locations. click here and visit the PaySite Kiosk tab.